If any question or problem has arisen during the process of using our items, we are pleased to offer two main methods for getting supports as follows:
- Community forum: This kind of support is provided to everyone who uses our both free and premium products. Apart from using the forum of our website, you can also post discussions, read and receive responses from other members on the forum of website WordPress.org where we upload our products for free. We endeavour to answer in the forum but there is not any commitment about response time.
- Support Tickets: We provide support tickets for the clients who purchased our products. To get our support ticket service, you must provide us purchased order code and your user name as well as the product you purchased. On weekdays we will respond within 12-24 hours to support tickets if there is any problem to solve or bug to fix. We will do so within 72 hours after our initial response.